Guide
From the invitation to the follow-up, a visit is a chain of small handovers between host, visitor, reception and system. How to map each step, find the friction and fix the weak link most sites ignore: signing out.
Analysis
Desk-booking suites now ship visitor modules, and dedicated visitor systems keep adding workplace features. The right choice depends less on the feature list than on who in your organisation carries the risk at the front door.
Analysis
Reception was designed for a stable building: staff who were always there and visitors who were the exception. Where attendance varies by the day, staff start to look like visitors, desk booking overlaps sign-in, and some front desks go unstaffed.