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Designing the visitor journey

From the invitation to the follow-up, a visit is a chain of small handovers between host, visitor, reception and system. How to map each step, find the friction and fix the weak link most sites ignore: signing out.

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How-to

Managing deliveries at reception

Parcels arrive at the same desk as visitors and usually get less care. A step-by-step process for logging, notifying, storing and handing over deliveries, with a clear trail and a plan for the ones nobody collects.

Guide

Visitor badges: printed, QR, NFC and mobile

What each kind of visitor badge is good for, how to show expiry and visitor type at a glance, when to reuse and when to bin, and the uncomfortable truth about how little a badge actually proves.

How-to

Measuring whether your visitor system works

Five practical measures, from time to badge to roll-call accuracy in a drill, with how to collect each one using records you already have and a stopwatch. Set your own baseline; ignore anyone else's benchmark.

Guide

Rolling out visitor management across multiple sites

A practical plan for taking a visitor system from one building to many: choosing a pilot, deciding what is standard and what is local, setting up central reporting, training each role and phasing the go-lives.

Guide

Integrating visitor management with access control

How to connect a visitor system to the doors: issuing time-bound visitor credentials, deciding what data flows each way, and the questions to put to both vendors before anyone writes a line of configuration.

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Shortlisting a visitor management system?

Filter 98 products by market, deployment model and product type, then read our buyer's guides before you talk to sales.