How-to
Parcels arrive at the same desk as visitors and usually get less care. A step-by-step process for logging, notifying, storing and handing over deliveries, with a clear trail and a plan for the ones nobody collects.
Analysis
Reception was designed for a stable building: staff who were always there and visitors who were the exception. Where attendance varies by the day, staff start to look like visitors, desk booking overlaps sign-in, and some front desks go unstaffed.
Analysis
The reception tablet was bought as a convenience. Once security, facilities and data protection start relying on its records, it is infrastructure, and it needs an owner, a failure plan and change control to match.