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How-to

Security questions to ask a visitor management vendor

A visitor system holds names, photos, host details and sometimes ID scans, and it runs on a tablet in a public lobby. These are the questions that separate a sound supplier from a slick demo, and how to read the answers.

Guide

Running an evacuation roll-call from visitor data

How to turn sign-in records into a roll-call that works when the alarm sounds: who holds the list, how wardens reconcile it at the assembly point, what to do when the network or the tablet is unavailable, and how to drill it.

Analysis

Front-desk software is becoming facility infrastructure

The reception tablet was bought as a convenience. Once security, facilities and data protection start relying on its records, it is infrastructure, and it needs an owner, a failure plan and change control to match.

Guide

GDPR and visitor data: a practical guide for reception

What to collect at sign-in, which lawful basis fits, how to show a privacy notice on a kiosk, how long to keep records, and how to handle photos, ID scans and subject access requests.

Analysis

The real cost of the paper sign-in book

The visitor book on the reception desk looks free. In practice it shows every visitor's details to the next one, cannot run a roll-call, and quietly keeps personal data for as long as nobody throws it away.

Guide

How to write a visitor management RFP

A practical guide to specifying a visitor management system: writing requirements as real scenarios, separating must-haves from nice-to-haves, scripting demos and comparing a shortlist on evidence rather than points.

Guide

What a visitor management system actually does

Sign-in is the visible part. The reason organisations buy a VMS is usually evacuation lists, contractor compliance and knowing who was in the building on a given afternoon.